Terms & Policies

**Updated March 2020**

 

HOW LONG WILL MY ORDER TAKE TO SHIP? 

Our inventory generally stays in stock and ships within 3-5 business days. If your order will not ship within 3-5 business days, we will notify you via email. During Q4, orders may take 5-7 days to ship due to the holiday season. Please email us at customerservice@dixiegracecandleco.com with any questions or concerns. 

PRODUCTS AVAILABLE

We currently offer five products in our Hand-Crafted Home Fragrance Line- 8 oz Candle Tins, 16 oz Candle Tins, 3 oz Wax Melts, 6 oz Room & Linen Spray, and our Goat’s Milk Foaming Hand Soap. We will be bringing back our 11 oz Collector’s Whiskey Glasses with new and improved packagaing in 2020. Please pay attention to your email. These will be perfect gifts!

DEFECTS/DAMAGES

Please inspect all orders upon arrival and notify us via email within 3 business days of any defective or damaged product at customerservice@dixiegracecandleco.com. Once we determine the issue, we will let you know what to do with the defective/damaged product and issue a refund or replacement product. Our goal is to make sure you are happy with your products and Dixie Grace! 

RETURNS/EXCHANGES

Please email customerservice@dixiegracecandleco.com to request a Return and Shipping Label. We will accept Returns up to 14 Days after your Order arrives to you with no restocking fee.

Any product that is returned should be free of any damage, pet hair, signs of wearing or use, smoke, cooking smells, and should still have the tags attached to the Item being returned. 

If your Return arrives in poor condition back to us, we will not be able to issue a Refund or Store Credit for it. Return Shipping costs that Item will be the responsibility of the Shipper/Original Purchaser (you) if you want it sent back after we determine we can't accept it. 

We will do our best to offer an Exchange if we have the product in stock. If not, we can issue a Refund or Store Credit as long as we have the Return up to 14 Days from the date your Order arrives to you. 

SHIPPING POLICY

Orders are $5 Flat Rate for Orders totaling $74.99 or less. Any Orders over $75, will receive free Standard Shipping. Standard Shipping includes, but is not limited to - USPS Priority, Parcel Select (Sanitizer Orders), or FedEx Ground. If you need an immediate service such as Overnight or Express Services, please email us at customerservice@dixiegracecandleco.com to discuss the quickest options with pricing. 

$50 Insurance is included with every Dixie Grace Order. If you require more insurance on your Order, please email us at customerservice@dixiegracecandleco.com after placing your Order. 

PAYMENT OPTIONS

Dixie Grace accepts all major credit cards, Amazon Pay, PayPal, and an installment payment plan through Sezzle. In order to use Sezzle, we require a minimum Order of $75. 

CONTACT INFO - CUSTOMERSERVICE@DIXIEGRACECANDLECO.COM